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Mastering Client Experience: The 1% Rule for Retention and Growth

Retention beats acquisition — and mastering client experience is the key. In this BD Matters masterclass, Jo Rogers shares how small, consistent improvements across the client journey can drive satisfaction, loyalty, and long-term growth.

Learn how to spot the gaps, make meaningful 1% changes, and measure impact without overhauling your entire approach. Designed for agency leaders and client service professionals looking to strengthen their CX strategy and build lasting client partnerships.

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16 July

Unlocking Revenue Growth with Pipedrive: Sales Process Optimisation